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A Tale of Two Circuits

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A Tale of Two Circuits

Diagnosing an electrical problem with an A/C compressor, blower or cooling fan? The first step is to figure out which of two circuits you need to focus on.

You can quickly determine which of the two circuits needs your attention using a low amp current probe and your meter.

Motor Age — The automotive A/C system has several high current components that the electronic control units (ECU) manages, including the A/C compressor coil, blower motor and fan motors. Current flow through these components can run from three amps or so, to better than 20 amps. Current flow of that kind would spell almost certain death if it passed directly through the driver of a typical ECU, so a neat little electrical device known as the relay acts as an intermediary.

The current required to turn a relay on or off usually is no more than a few tenths of an amp, a level the controller can handle. While the use of relays to control high current devices is certainly not limited to the A/C system (fuel pumps and window motors jump to mind), because this is our A/C issue, we’ll focus on those applications.

One Fault, Two Circuits?

If you remember your electrical fundamentals, you know that every circuit has five basic elements: a source (typically the battery), a load (the component that the circuit is designed to operate), a circuit protection device (a fuse, circuit breaker or fusible link), a control (a means to open or close the electrical pathway and turn the load on or off) and a complete path that connects all of them together. When a load doesn’t work the way it’s supposed to, the fault has to lie in one of these five areas. Easy, right?

How does all this apply to a relay-controlled circuit? The relay is an electrically operated switch that closes and opens the current path to the primary component (the compressor coil, blower or fan motor) we’re trying to operate, doesn’t it? That makes it a control in the primary component’s circuit.

But it is electrically controlled. Something else is turning the relay on (the electronic control unit that is managing the primary component). Doesn’t that make the relay a load, too? That’s another circuit entirely.

The first step in diagnosing a problem in a relay-controlled circuit is to figure out whether the problem is on the primary component side of the relay or the load side of the relay. Most of us understand this instinctively when we glance over the schematic. The relay marks an electrical crossroads of sorts. I know I’m not the only one who has stolen a relay from another section of the fuse box and swapped it with the suspect relay. If the primary component now works, though, does that mean it was the relay’s fault? And what did we learn if the component the relay is supposed to control still doesn’t work?

Source: Motor Age


ProDemand Training Videos & Enhancements

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ProDemand Training Videos & Enhancements

Watch our tutorial videos and learn how ProDemand can find what you need fast!
> Go to Videos

Mitchell 1 is pleased to announce a new series of training videos that will help you get the most value out of your ProDemand™ subscriptions. The nine new videos are brief (2-5 minutes long) and may be found in the ProDemand Product Training Center. Topics range from how to navigate in specific modules inside ProDemand, to general information about the product and the support resources available from Mitchell 1.

In addition to the new videos, you’ll find a number of new enhancements in the latest release of ProDemand that improve the user experience and streamline your workflow:

  • Canadian Parts Prices – Users can now select parts pricing based on U.S. or Canadian currency. Canadian prices are presented as a completely independent set of pricing information, not a simple currency conversion.
  • Synonym Lookup in Estimator – The Estimator Guide Module search function has been improved with the addition of a thesaurus, allowing users to type the components into search without knowing the specific OEM term.
  • Delete Quote – Users have the ability to delete saved quotes to improve organization of their work order history.
  • Quote Date/Time Stamp – Quotes now show a date/time stamp when viewed on the screen and in the print preview.
  • Print from Quick Link – In the Quick Links menu on the right hand side, users can now print the tables of quick information including the Fluids Table and Tire Fitment Information.

Click here for more information on ProDemand.

Challenging Vehicle Issue? Ask the SureTrack™ Experts

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Challenging Vehicle Issue? Ask the SureTrack™ Experts

You’ve tried everything you can think of and searched every resource you know to help solve a challenging problem, but you still can’t find the answers you are looking for. Sound familiar? We’ve all been there. SureTrack’s Ask the Experts feature gives you access to a community of experts available to help with challenging vehicles that come into your bay. With your subscription to ProDemand™, you have access to a free preview of SureTrack and the Ask the Experts feature.

Asking the experts a question in SureTrack is very easy; just click the Contribute button on the left side of the SureTrack screen to find the Ask the Experts feature. When asking a question, be sure to provide as many details as possible in the question sections. For example, include vehicle symptoms, any diagnostic steps performed, any parts replaced and the results of these procedures. You can also attach files to your question, such as waveforms and other diagnostic test results.

Typical response time to questions is under 15 minutes and since this feature is built into the product, you don’t have to remain tied to the phone. SureTrack will send you an email when there is a response to your question. Simply check back at your convenience for your answer, and then you can get back to work to complete the repair.

Each community member is rated by other technicians. You’ll be able to see how many times the technicians who have answered your question have proven their expertise by answering other questions and been awarded the “best answer” or “good answer” status. Once your question has been resolved, please be sure to close your question and follow the steps to rate and reward the community members who have helped you.

Click here to learn more about SureTrack

Click here to learn more about ProDemand

SureTrack Real Fixes – Week of 5/20/13

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SureTrack™ Real Fixes – Week of 5/20/13

Below is a sampling of Real Fixes that can be found in Mitchell 1′s new SureTrack™ product. These documented issues from actual shop repair orders demonstrate how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available as a special free preview in our ProDemand product.

Take a look at the Real Fixes below to discover how SureTrack can help you quickly diagnose the problem and complete the repair with confidence. Want more? Here’s how you can see more Real Fixes in SureTrack:


Vehicle
2005 Audi A4 (Base) 2.0L

System
Engine

Title
P0171, P0507, Replaced Positive Crankcase Ventilation Valve

Complaint
The customer states the check engine light is on.

Cause
Connected a scan tool and found codes: P0171 – System Too Lean (Bank 1) and P0507 – Idle Air Control System RPM Higher Than Expected. Connected a smoke machine and induced smoke into the intake system to check for leaks. Removed the oil cap and observed smoke inside the crankcase. The hose between the positive crankcase ventilation (PCV) valve and the valve cover was removed to check for the presence of vacuum at the PCV valve. Started the engine and found engine vacuum at the PCV valve. No vacuum should be present. Plugged the PCV valve plastic fitting with a suitable rubber cap, started the vehicle and the engine ran smooth. This indicated an internally ruptured diaphragm inside the PCV valve, which caused excessive vacuum inside the crankcase.

Correction
Replaced the positive crankcase ventilation valve, cleared codes, performed a road test and verified the vehicle operated properly. The check engine light did not illuminate and no fault codes returned.


Vehicle
2003 Chevrolet Impala 3.4L

System
Accessories and Body, Cab

Title
P1626, U1064, U1016, No Start, Replaced Body Control Module

Complaint
The customer states the check engine light is on and the vehicle will not start.

Cause
Connected a scan tool and found codes: P1626 – Loss of Communication with BCM; U1064 – Theft Deterrent Fuel Enable Signal Lost and U1016 – Loss of Communication with PCM. Used the scan tool to clear codes, attempted to start the engine and found the engine would crank, but not start. Viewed codes on the scan tool and found code P1626 returned immediately. Inspected the powertrain control module (PCM) and body control module (BCM) wiring for loose or damaged connections, but found none. Cleaned the wiring connections at the PCM and BCM, cleared codes and removed the key for 15 seconds. Attempted to start the engine, but found it still failed to start. Viewed codes with the scan tool and again discovered code P1626 returned immediately, which indicated an internal fault within the BCM.

Correction
Replaced the body control module, cleared codes, performed a road test and verified the vehicle operated properly. The check engine light did not illuminate and no fault codes returned.



Vehicle
1999 Volkswagen Beetle GL 2.0L

System
Engine

Title
P0411, Replaced Air Injection Pump

Complaint
The customer states the check engine light is on.

Cause
Connected a scan tool and found code P0411 – Secondary Air Injection System Incorrect Flow Detected. Performed an inspection of the air injection combination valve for broken or loose vacuum lines, but no faults were found. Attached a hand-held vacuum pump, applied vacuum and confirmed the combination valve opened completely and retained vacuum. While at idle, activated the secondary air injection solenoid valve with the scan tool and verified that manifold vacuum was present at the combination valve vacuum line. The previous diagnostic steps confirmed the air injection combination valve, secondary air injection solenoid valve and secondary air injection system lines were all in operational condition. Attached a fused jumper wire connected battery voltage to pin 1 of the air injection pump motor, and attached a grounded jumper wire to pin 2. The air injection pump would not spin freely, which indicated the fault code was caused by the seized air injection pump.

Correction
Replaced the air injection pump, cleared codes, performed a road test and verified the vehicle operated properly. The check engine light did not illuminate and no fault codes returned.


SureTrack™ is a ground-breaking all-in-one repair information resource that brings together a unique combination of intelligence and expertise to help aftermarket automotive shops increase accuracy and efficiency from diagnosis to completed repair.

Battery/St​arting/Cha​rging System Testing Tips – The Trainer Video Series

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Battery/Starting/Charging System Testing Tips – The Trainer Video Series

Motor Age — Not too long ago, I got a call late in the evening from my youngest son’s girlfriend. Her Ford Explorer wouldn’t start, she said, and could I please come and help? What was I going to do, say no?

I grabbed a meter and some basic tools and drove over to see what the problem was. It didn’t take long to discover that the negative battery cable end had been replaced with one of those aftermarket clamp-style ends and it was spinning freely on the battery’s ground post, a classic case of voltage drop. The connection was enough to allow the lights to work, but as soon as the high current demand from the starter tried to make its way through, the connection gave up and went open. I removed the clamp and cleaned the connection, then reattached the cable to the battery and tightened it up. She started the truck right up and I told her to stop by the next day so I could make a more permanent repair and check out the rest of the system.

Did she listen? Of course, not…she’s a kid.

The next night I got another call from her, with the same complaint. Only this time the fault wasn’t a matter of voltage drop but of voltage period. When I arrived the battery only read 8.64 volts, nowhere near enough to start the Ford’s 4.0-liter engine. Heck, not enough to start my lawn mower’s engine! But why is there a problem with the battery now, just a day later, when the truck started fine last night and all during the day?

When you have a problem with the “no crank” or “slow crank”, you need to make sure you test both the battery and starting system to see where the culprit lies. And if the battery is weak, you need to know why. Is there a problem with excessive resistance in the cables, like I had the first night? Is the charging system doing its job to keep the battery healthy? Or did the battery just die of old age or neglect?

That’s the topic of this edition of The Trainer!

Source: Motor Age

SureTrack Real Fix of the Day – My Volvo’s a Slug

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Below is a Real Fix from Mitchell 1′s new SureTrack™ product. These documented issues from actual shop repair orders demonstrate how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available as a special free preview in our ProDemand product.


SureTrack Real Fix of the Day – My Volvo’s a Slug

Turbocharger Boost…Love it when it’s there, sad when it’s not working right. Compared to naturally aspirated vehicles that rely on torque and valve timing, a forced induction vehicle relies heavily on the extra pressure and heat crammed into the cylinders by the engine’s turbocharger.

Is your customer’s Volvo lacking power?

Unlike naturally aspirated vehicles, the turbocharger or forced induction system adds additional variables that should be diagnosed. The following tip offers an insight on things to check when diagnosing a turbocharged vehicle.


Vehicle
2002 Volvo V70 XC 2.4L

System
Engine

Title
P0236, Replaced Boost Pressure Sensor

Complaint
The customer states the check engine light is on and the vehicle lacks power.

Cause
Connected a scan tool and found code P0236 – Turbocharger/Supercharger Boost Sensor “A” Circuit Range/Performance. Key on, engine off, monitored the barometer parameter and found the barometer read 1008 hPa as specified at idle. Monitored the boost pressure sensor parameter and found the sensor read 825 hPa, which was above the allowable specification of 140 hPa at idle. With a lab scope, checked the circuits at the boost pressure sensor and found no faults with the power, ground and return signal circuits at sensor. Connected a smoke machine to the intake manifold, performed a smoke test and found no leaks in the intake system. This verified there were no vacuum leaks present that could skew the boost pressure sensor readings.

Correction
Replaced the boost pressure sensor, cleared codes, performed a road test and verified the vehicle operated properly. The check engine light did not illuminate and no fault codes returned.


SureTrack™ is a ground-breaking all-in-one repair information resource that brings together a unique combination of intelligence and expertise to help aftermarket automotive shops increase accuracy and efficiency from diagnosis to completed repair.

Want more? Here’s how you can see more Real Fixes in SureTrack:

SureTrack Real Fix of the Day – Why Does My Car Keep Dinging?

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Below is a Real Fix from Mitchell 1′s new SureTrack™ product. These documented issues from actual shop repair orders demonstrate how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available as a special free preview in our ProDemand product.


SureTrack Real Fix of the Day – Why Does My Car Keep Dinging?

This is a Fun One. This may be one of the most annoying problems that your customer will be more than happy to have you fix.

Just think, you’re driving down the road and suddenly your horn honks at the car in front of you, or the door ajar light comes on and the dash chime feels the need to warn you that your door is “open”……every ten seconds.

Save your customer’s sanity and check out this Real Fix. Inside are two quick troubleshooting procedures to help you isolate the door switch and expedite your repair.

Vehicle
2002 Ford Explorer 4.6

System
Accessories and Body, Cab

Title
B1321, Replaced Driver Door Ajar Switch

Complaint
The customer states the horn and flashers come on intermittently.

Cause
Connected a scan tool and found code B1321 – Driver Door Ajar Circuit Short to Battery or Open. Performed a visual inspection of the vehicle and verified that the driver door ajar switch had no obvious faults. Disconnected the driver door ajar switch, performed a resistance test on the switch using an multi-meter, placed the switch in the closed position and found the resistance value was not within the specified range. Bypassed the driver door ajar switch with a jumper wire between the driver door ajar switch connector on the harness side and found the door ajar warning stopped. The jumper wire confirmed the driver door ajar switch harness had no faults.

Correction
Replaced the driver door ajar switch, cleared the fault code, opened and closed the door several times and verified the fault was no longer present.


SureTrack™ is a ground-breaking all-in-one repair information resource that brings together a unique combination of intelligence and expertise to help aftermarket automotive shops increase accuracy and efficiency from diagnosis to completed repair.

Want more? Here’s how you can see more Real Fixes in SureTrack:

SureTrack Real Fix of the Day – Took the Truck Off-Road, Didn’t Get Far…

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Below is a Real Fix from Mitchell 1′s new SureTrack™ product. These documented issues from actual shop repair orders demonstrate how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available as a special free preview in our ProDemand product.


SureTrack Real Fix of the Day – Took the Truck Off-Road, Didn’t Get Far…

Is your customer’s 4WD Light on? Is their transfer case stuck in one gear? If the answer is yes, your customer will have some problems they will need you to fix. Depending on the failure, your customer could undesirably be stuck in 4WD, or stuck in Neutral wishing they could be four wheeling.
Regardless, one good place to start on this vehicle is the transfer case selector switch. These switches do fail, and the switch itself is easily accessible for testing.
The Real Fix below contains a great diagnostic procedure for determining whether the transfer case selector switch is still operational, helping you find the fastest path to fixed.

Vehicle
2000 Chevrolet Suburban K1500 5.3

Title
B2725, Replaced Transfer Case Selector Switch

Complaint
The customer states the four wheel drive (4WD) light is on and intermittently, the 4WD gear selector will not shift into another position.

Cause
Connected a scan tool and found code B2725 – Active Transfer Case (ATC) Mode Switch Circuit. Monitored live data with the scan tool, shifted to all positions and found the transfer case switch parameter did not read in the four-wheel drive (4WD) high position. Raised the vehicle, disconnected the transfer case selector switch and used a multi-meter to perform a resistance test between the five volt reference and signal wires. Shifted the 4WD gear selector from neutral to the 4WD high position, and found the measured resistance was out of limits. Specifications stated the transfer case selector switch resistance should have been 8.63-9.54 kohms in neutral and 1.50-1.53 kohms while in 4WD high.

Correction
Replaced the transfer case selector switch, cleared codes, test drove the vehicle and completed the code set enable criteria. The 4WD light did not illuminate and no fault codes returned.


SureTrack™ is a ground-breaking all-in-one repair information resource that brings together a unique combination of intelligence and expertise to help aftermarket automotive shops increase accuracy and efficiency from diagnosis to completed repair.

Want more? Here’s how you can see more Real Fixes in SureTrack:


SureTrack Real Fix of the Day – Got an Air Bag Light that Needs Fixing?

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Below is a Real Fix from Mitchell 1′s new SureTrack™ product. These documented issues from actual shop repair orders demonstrate how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available as a special free preview in our ProDemand product.


SureTrack Real Fix of the Day – Got an Air Bag Light that Needs Fixing?

Air bag related faults can be stressful; the repair could be a simple malfunctioning switch, or a component buried deep inside the dash. It is very helpful when you have real-life failure data at your fingertips to help you along and validate your final diagnosis.

The diagnosis found in the Real Fix below recommends the use of a “load tool”, basically a resistor used to mimic the internal resistance of a known good component. By quickly using the load tool as the replacement for a known good component, the vehicle can be diagnosed faster and with fewer headaches.

Vehicle
2001, Chevrolet Impala 3.4

System
Restraints

Title
B0026, B0043, B0044, Replaced Clock Spring

Complaint
The customer states the air bag light is on.

Cause
Connected a scan tool and found codes: B0026 – Driver Frontal Deployment Loop Stage 1 Open; B0043 – Driver Stage 2 Deployment Loop Short to Ground-Voltage and B0044 – Driver Stage 2 Deployment Loop Resistance High. De-energized the supplemental inflatable restraint (SIR) system and removed the trim panel below the steering column. Performed an inspection of the air bag wiring harness, but found no obvious signs of damage. Removed the air bag from the steering wheel, performed an inspection of the clock spring and the air bag connector, but found no obvious signs of damage. Installed a GM load tool to the SIR clock spring connectors at the steering wheel and tested the circuits from the steering wheel air bag connectors to the sensing and diagnostic module (SDM). Moved the load tool to the base of the steering column, which bypassed the clock spring, used the scan tool to clear the codes and found no fault codes returned. This procedure indicated that the clock spring was faulty.

Correction
Replaced the clock spring, cleared codes, test drove the vehicle and completed the code set enable criteria. The air bag light did not illuminate and no fault codes returned.


SureTrack™ is a ground-breaking all-in-one repair information resource that brings together a unique combination of intelligence and expertise to help aftermarket automotive shops increase accuracy and efficiency from diagnosis to completed repair.

Want more? Here’s how you can see more Real Fixes in SureTrack:

SureTrack Real Fix of the Day – Mechanical Fuel Pumps Are Still Around

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Below is a Real Fix from Mitchell 1′s new SureTrack™ product. These documented issues from actual shop repair orders demonstrate how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available as a special free preview in our ProDemand product.


SureTrack Real Fix of the Day – Mechanical Fuel Pumps Are Still Around

High fuel pressure can be unnerving to a technician who hasn’t dealt with it before. Everyone has heard the horror stories about unthinkably high fuel pressure coupled with potentially fatal voltage.

While this is extremely important to watch out for, below is a completely different, common problem that puts the high pressure fuel system pretty much out of commission.

While it would not be the first thing to inspect for a “lack of power” complaint, it is a common issue from early Volkswagen models equipped with a high fuel pressure system. The Real Fix below is a great addition to your reference library.

Vehicle
2006 Volkswagen GTI 2.0

System
Engine

Title
No Power, Replaced Camshaft and High Pressure Fuel Pump

Complaint
The customer states the vehicle lacks power.

Cause
Performed a road test to verify the customer’s complaint, and confirmed the vehicle had a lack of power. Removed the valve cover to gain access to the high pressure fuel pump for inspection and discovered the intake camshaft lobe that drives the high pressure fuel pump had been worn down. The worn camshaft lobe damaged the high pressure fuel pump and camshaft follower.

Correction
Replaced the camshaft and the high pressure fuel pump and performed a road test to verify the vehicle operated properly. Confirmed the customer’s concern had been corrected.


SureTrack™ is a ground-breaking all-in-one repair information resource that brings together a unique combination of intelligence and expertise to help aftermarket automotive shops increase accuracy and efficiency from diagnosis to completed repair.

Want more? Here’s how you can see more Real Fixes in SureTrack:

SureTrack Real Fix of the Day – A/C Compressor Clutch Causing Rough Idle?

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Below is a Real Fix from Mitchell 1′s new SureTrack™ product. These documented issues from actual shop repair orders demonstrate how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available as a special free preview in our ProDemand product.


SureTrack Real Fix of the Day – A/C Compressor Clutch Causing Rough Idle?

Today’s Real Fix is a great example why real-life repair data is absolutely necessary when you’re facing a hard diagnosis.

Very few trouble-trees would ever point you to the air conditioning compressor clutch on a rough idle complaint.

Vehicle
2005 Ford Taurus SE, 3.0

System
HVAC

Title
P0511, P1633, Replaced A/C Compressor Clutch and Fuse

Complaint
The customer states that the engine idles rough, the check engine light is on and the air conditioning is not working.

Cause
Connected a scan tool and found codes: P0511 – Idle Air Control Circuit and P1633 – Keep Alive Power Voltage Too Low. Connected a multi-meter to the pink power supply wire for the idle air control (IAC) motor, measured for the presence of voltage, but found no voltage was present Consulted a wiring diagram and traced the wiring back to a blown fuse that was shared with the air conditioning compressor clutch. Replaced the fuse, performed a road test, and found the engine idled smoothly and the air conditioning worked properly. Connected an inductive amperage probe to the air conditioning compressor clutch, measured the current draw, and found the current draw was too high. The higher than acceptable current draw caused the fuse to become electrically open.

Correction
Replaced air conditioning compressor clutch fuse and the air conditioning compressor clutch, cleared codes and performed a road test of the vehicle. The check engine light did not illuminate and the vehicle operated properly.


SureTrack™ is a ground-breaking all-in-one repair information resource that brings together a unique combination of intelligence and expertise to help aftermarket automotive shops increase accuracy and efficiency from diagnosis to completed repair.

Want more? Here’s how you can see more Real Fixes in SureTrack:

SureTrack Real Fix of the Day – Is Your Car Possessed?

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Below is a Real Fix from Mitchell 1′s new SureTrack™ product. These documented issues from actual shop repair orders demonstrate how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available as a special free preview in our ProDemand product.


SureTrack Real Fix of the Day – Is Your Car Possessed?

The car in the Real Fix below sounds like it has a mind of its own. Manufacturers including Mercedes-Benz use a pneumatic, or vacuum controlled system, for activating certain components instead of using DC voltage. The system has unique failures due to its design. Over time, the hoses and lines used to transport the vacuum can deteriorate and cause a plethora of issues.

In the Real Fix below, water saturated the pneumatic pump and caused some pretty spooky results.

Vehicle
1999 Mercedes-Benz SLK230, 2.3

System
Accessories and Body, Cab

Title
B1021, B1024, B1025, Replaced Pneumatic System Equipment Pump

Complaint
The customer states the vehicle’s alarm is sounding on its own and the door locks will lock and unlock intermittently.

Cause
Connected a scan tool and found codes: B1021 – CAN Data Lines Not Communicating with PSE; B1024 – CAN Data Lines Low and B1025 – CAN Data Lines High. Gained access to the pneumatic system equipment pump, inspected the pump and found the foam housing was saturated with water. Checked the wiring harness and connector terminals to the pneumatic system equipment pump for additional signs of water intrusion, but found no further signs of water saturation. Determined the water damage to the pneumatic system equipment pump was the source of the trouble codes and was found to be the root cause of the vehicle’s abnormal activity.

Correction
Replaced the pneumatic system equipment pump, cleared codes, performed a road test and verified the vehicle operated properly. The customer’s concerns did not return.


SureTrack™ is a ground-breaking all-in-one repair information resource that brings together a unique combination of intelligence and expertise to help aftermarket automotive shops increase accuracy and efficiency from diagnosis to completed repair.

Want more? Here’s how you can see more Real Fixes in SureTrack:

How To: What’s my account number?

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How To: What’s my account number?

Whenever you call into Mitchell 1 for help with ProDemand or your account, one of the first things the support representative will ask you for is your account number. This number lets them quickly look up your account and product information so that you can get your questions answered as quickly as possible. In ProDemand it’s very easy to find your account number by following these easy steps.

  1. Log into ProDemand
  2. At the top right of the screen, click on “Tools”
  3. From the drop down menu, click on “Account” and then “Information”
  4. A dialog will then display containing your account name and number

SureTrack Real Fix of the Day – The Check Engine Light Comes on When I Step on the Gas!

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Below is a Real Fix from Mitchell 1′s new SureTrack™ expert information resource. These documented issues from actual shop repair orders demonstrate how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available as a special free preview in our ProDemand product.


SureTrack Real Fix of the Day – The Check Engine Light Comes on When I Step on the Gas!

Today’s Real Fix of the Day concerns a turbocharger issue on a fairly new Audi vehicle. The turbocharger recirculating valve is a known failure item on these vehicles, and will cause a noticeable lack of power and check engine light complaint.

The turbocharger recirculation valve is used to vent turbocharger boost pressure back into the intake manifold on deceleration, to prevent a build-up of boost pressure in the engine crankcase. Today’s Real Fix provides some diagnosis to help confirm a failed turbocharger recirculating valve.

Vehicle
2009 Audi A4 (Base) 2.0

System
Engine

Title
P0299, Lack of Power, Replaced Turbocharger Recirculating Valve

Complaint
The customer states that under hard acceleration, the vehicle lacks power and the check engine light comes on.

Cause
Connected a scan tool and found code P0299 – Turbocharger/Supercharger “A” Underboost Condition. Performed a road test and found there was a lack of power when the vehicle experienced boost pressure. Allowed the engine to return to room temperature, removed the connector for the turbocharger recirculating valve, and measured the internal resistance of the valve. The measured resistance was above the allowable specification of 8.6-18.6 ohms, which indicated the turbocharger recirculating valve was defective.

Correction
Replaced the turbocharger recirculating valve, cleared codes and performed a road test of the vehicle. The check engine light did not illuminate and no fault codes were found.


SureTrack™ is the new groundbreaking expert information feature of ProDemand that brings together a unique combination of intelligence, expertise and real-world parts replacement data, to help automotive shops increase accuracy and efficiency from diagnosis to completed repair.

Want more? Here’s how you can see more Real Fixes in SureTrack:

SureTrack Real Fixes – Week of 5/6/13

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SureTrack™ Real Fixes - Week of 5/6/13

Below is a sampling of Real Fixes that can be found in Mitchell 1′s new SureTrack™ product. These documented issues from actual shop repair orders demonstrate how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available as a special free preview in our ProDemand product.

Take a look at the Real Fixes below to discover how SureTrack can help you quickly diagnose the problem and complete the repair with confidence. Want more? Here’s how you can see more Real Fixes in SureTrack:



Vehicle
2007 GMC Yukon Denali 6.2

System
Suspension

Title
C0660, Replaced Level Ride Compressor Assembly

Complaint
The customer states the suspension warning light is on.

Cause
Connected a scan tool and found code C0660 – Level Control Exhaust Valve Circuit. Performed a visual inspection of the exhaust valve solenoid and found the valve leaked when turned off. Used the scan tool to command the exhaust valve solenoid on and used a test light to check for power and ground at the exhaust valve solenoid. The testing verified both power and ground were present at the exhaust valve solenoid. Used a multi-meter to check the resistance of the exhaust valve solenoid and found the measured resistance was greater than the maximum specified value of 45 ohms. The exhaust valve solenoid is integrated into the level ride compressor assembly and is replaced as an entire unit.

Correction
Replaced the level ride compressor assembly, cleared codes, performed a road test and verified the vehicle operated properly. The suspension warning light did not illuminate and no fault codes returned.


Vehicle
2004 Pontiac Grand Prix GT 3.8L

System
Brakes

Title
C0050, Replaced Right Rear Hub and Bearing Assembly

Complaint
The customer states the anti-lock brake system (ABS) and traction lights are on.

Cause
Connected a scan tool and found code C0050 – Right Rear Wheel Speed Circuit Malfunction. Performed a road test while monitoring wheel speed sensor live data on the scan tool and observed no signal output from the right rear wheel speed sensor. Used a multi-meter to check resistance of the right rear wheel speed sensor and found the measured resistance was not within the specified range of 800-1600 ohms. The wheel speed sensor is integrated into the hub and bearing assembly and is replaced as an entire unit.

Correction
Replaced the right rear hub and bearing assembly, cleared codes, performed a road test and verified the vehicle operated properly. The ABS and traction lights did not illuminate and no fault codes returned


Vehicle
2006 GMC Sierra 1500 5.3

Title
P0171, Cleaned Fuel Rail

Complaint
The customer states the check engine light is on.

Cause
Connected a scan tool and found code P0171 – System Too Lean (Bank 1). Monitored live data on the scan tool and found the long term fuel trim (LTFT) and short term fuel trim (STFT) corrections were at +25%, the specified range was 0 to +/-10%. Continued to monitor the live data, and found the upstream oxygen sensors (B1-S1) and (B2-S1) signal voltages were biased lean. The oxygen sensor voltages were less than 500 mV and did not switch from high to low as intended. Performed a visual inspection of the air intake system, checked for leaks and visible damage, but no faults were found. Performed a visual inspection of the mass airflow (MAF) sensor to check for contamination and found none. Attached a smoke machine to the intake manifold to check for leaks, and found the intake manifold was sealed. Attached a fuel pressure gauge to the fuel rail and performed an injector pressure balance test, the results revealed unequal pressure drops between the fuel injectors. Removed the fuel rail for inspection, and found contaminates in the rail and on top of the injectors.

Correction
Cleaned the fuel rail, cleared codes, performed a road test and verified the vehicle operated properly. The check engine light did not illuminate and no fault codes returned.


Vehicle
2003 Chevrolet Silverado 4.3L

System
Engine

Title
P0300, Replaced Fuel Injector #5

Complaint
The customer states the check engine light is on.

Cause
Connected a scan tool and found code P0300 – Random/Multiple Cylinder Misfire Detected. Used the scan tool to monitor engine misfire data, and found cylinder #5 misfired. Performed a visual inspection of the ignition system, but found no obvious faults. Connected a spark tester at cylinder#5, and found that spark was present. Connected a noid light to fuel injector #5, and found the injector pulse signal from the powertrain control module (PCM) was present. Connected a fuel pressure gauge, and performed a fuel injector balance test with the scan tool. Found the fuel pressure failed to drop when fuel injector #5 was actuated. This test confirmed fuel injector #5 was defective.

Correction
Replaced fuel injector #5, cleared codes, test drove the vehicle and completed the code set enable criteria. The check engine light did not illuminate and no fault codes returned.


SureTrack™ is a ground-breaking all-in-one repair information resource that brings together a unique combination of intelligence and expertise to help aftermarket automotive shops increase accuracy and efficiency from diagnosis to completed repair.


New ProDemand Videos Give Quick Training Tips

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New ProDemand Videos Give Quick Training Tips

Are you getting the most out of your ProDemand subscriptions? Maybe you (or your techs) are too busy to sit down for an hour-long webinar but could use some additional training on your own schedule. We get it.

Our new series of training videos boils down the basic ProDemand training information that most users need to become more proficient. The videos are short and sweet – just 2-5 minutes long. You can watch a video over a cup of coffee —or whenever you have a few free moments during the day – and gain valuable tips that you can use right away. Topics range from navigating specific modules inside ProDemand, to general information about the product and support resources available from Mitchell 1.

Here are three ways to access the ProDemand Product Training Center, where you’ll find the video library:

If you are not logged into ProDemand:

  1. On the login page (https://www.prodemand.com), use the “Click for Training Info” link (lower left side of home screen).

 

 

 

 

 

 

 

 

When you are logged into ProDemand:

2. Click the “Watch our Tutorial Video” link on the initial ProDemand home screen.

 

 

 

 

 

 

 

3. Or, click on Tools (Upper right corner of your screen, next to Logout), click Help, then click Training.

 

 

 

 

 

If you would like more in-depth training on ProDemand, we welcome you to join us for one of our daily live webinars. The sessions are free and include a Q & A period so you can get your specific questions answered. The current training schedule can be found in the ProDemand Product Training Center, here: http://www.mitchell1.com/training/prodemand/ .

Click here to learn more about ProDemand

Free A/C Webinar at Motor Age – May 23, 2013

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Free A/C Webinar at Motor Age – May 23, 2013

Are you an automotive service professional? Are you ready for the challenges of a new a/c service season? Register for the webinar today! http://www.MotorAge.com/TSTAC

On May 23rd, Motor Age will team up with the gang at TST to host a FREE, live and interactive, webinar on a/c system service and repair. We’ll cover tips on diagnosing system problems, leak location, and standard practices. We may even have a special guest or two to discuss the rise in counterfeit parts and refrigerants.

SureTrack Real Fixes – Week of 5/13/13

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SureTrack™ Real Fixes - Week of  5/13/13

Below is a sampling of Real Fixes that can be found in Mitchell 1′s new SureTrack™ product. These documented issues from actual shop repair orders demonstrate how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available as a special free preview in our ProDemand product.

Take a look at the Real Fixes below to discover how SureTrack can help you quickly diagnose the problem and complete the repair with confidence. Want more? Here’s how you can see more Real Fixes in SureTrack:



Vehicle
1998 Lexus ES 300 3.0L

System
Restraints

Title
B0111, Replaced Right Side Air Bag

Complaint
The customer states the supplemental restraint system (SRS) light is on.

Cause
Connected a scan tool and found code B0111 – Open in Right-Side Air Bag Module Squib Circuit. Performed the manufacturer’s procedure for disabling the air bag system before diagnosis was performed. Connected a multi-meter and measured the resistance from the right side airbag connector to the air bag module, resistance measured was within the specification of less than one ohm. This verified an operational circuit between the air bag connector and air bag module. Enabled the air bag system, cleared the diagnostic trouble code, and cycled the key. Viewed codes with the scan tool and found code B0111 returned, which indicated an internal fault with the right side air bag.

Correction
Replaced the right side air bag, cleared codes, performed a road test and verified the vehicle operated properly. The SRS light did not illuminate and no fault codes returned.


Vehicle
2005 Lexus RX330 3.3L

System
Engine

Title
P2118, Replaced Blown Electronic Throttle Control Fuse

Complaint
The customer states the check engine light is on and the vehicle exhibits very little power.

Cause
Road tested the vehicle to confirm the customer’s complaint and found the vehicle was stuck in fail safe mode. Connected a scan tool and found code P2118 – Throttle Actuator Control Motor Current Range/Performance. Connected a multimeter to the throttle actuator and measured for the presence of voltage at pin #6, but found no voltage was present. Inspected the wiring harness to the throttle body, but failed to find any signs of damage or corrosion. Removed the engine bay fuse block cover, tested continuity of the fuses with the multimeter and found fuse #7 for electronic throttle control system (ETCS) was blown.

Correction
Replaced the blown electronic throttle control fuse, cleared codes, performed a road test and verified the vehicle operated properly. The check engine light did not illuminate and no fault codes returned.


Vehicle
2005 Chevrolet Tahoe 5.3L

System
Restraints

Title
B0092, Repaired Passenger Presence System Wiring Harness

Complaint
The customer states the supplemental restraint system (SRS) light is on.

Cause
Connected a scan tool and found code B0092 – Passenger Presence System Performance. Connected a multi-meter to the passenger presence system (PPS) module and tested for power and ground at the module. The ground source was present and in good condition, but there was no power delivered to the PPS module. Inspected the passenger presence sensor, located underneath the passenger seat, and discovered the passenger presence sensor wiring harness had been stretched out of place. Further inspection revealed a broken wire within the passenger presence sensor wiring harness.

Correction
Repaired the passenger presence system wiring harness and rerouted the harness to prevent future damage. Cleared codes, performed a road test and verified the vehicle operated properly. The SRS did not illuminate and no fault codes returned.


SureTrack™ is a ground-breaking all-in-one repair information resource that brings together a unique combination of intelligence and expertise to help aftermarket automotive shops increase accuracy and efficiency from diagnosis to completed repair.

A Tale of Two Circuits

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A Tale of Two Circuits

Diagnosing an electrical problem with an A/C compressor, blower or cooling fan? The first step is to figure out which of two circuits you need to focus on.

You can quickly determine which of the two circuits needs your attention using a low amp current probe and your meter.

Motor Age — The automotive A/C system has several high current components that the electronic control units (ECU) manages, including the A/C compressor coil, blower motor and fan motors. Current flow through these components can run from three amps or so, to better than 20 amps. Current flow of that kind would spell almost certain death if it passed directly through the driver of a typical ECU, so a neat little electrical device known as the relay acts as an intermediary.

The current required to turn a relay on or off usually is no more than a few tenths of an amp, a level the controller can handle. While the use of relays to control high current devices is certainly not limited to the A/C system (fuel pumps and window motors jump to mind), because this is our A/C issue, we’ll focus on those applications.

One Fault, Two Circuits?

If you remember your electrical fundamentals, you know that every circuit has five basic elements: a source (typically the battery), a load (the component that the circuit is designed to operate), a circuit protection device (a fuse, circuit breaker or fusible link), a control (a means to open or close the electrical pathway and turn the load on or off) and a complete path that connects all of them together. When a load doesn’t work the way it’s supposed to, the fault has to lie in one of these five areas. Easy, right?

How does all this apply to a relay-controlled circuit? The relay is an electrically operated switch that closes and opens the current path to the primary component (the compressor coil, blower or fan motor) we’re trying to operate, doesn’t it? That makes it a control in the primary component’s circuit.

But it is electrically controlled. Something else is turning the relay on (the electronic control unit that is managing the primary component). Doesn’t that make the relay a load, too? That’s another circuit entirely.

The first step in diagnosing a problem in a relay-controlled circuit is to figure out whether the problem is on the primary component side of the relay or the load side of the relay. Most of us understand this instinctively when we glance over the schematic. The relay marks an electrical crossroads of sorts. I know I’m not the only one who has stolen a relay from another section of the fuse box and swapped it with the suspect relay. If the primary component now works, though, does that mean it was the relay’s fault? And what did we learn if the component the relay is supposed to control still doesn’t work?

Source: Motor Age

ProDemand Training Videos & Enhancements

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ProDemand Training Videos & Enhancements

Watch our tutorial videos and learn how ProDemand can find what you need fast!
> Go to Videos

Mitchell 1 is pleased to announce a new series of training videos that will help you get the most value out of your ProDemand™ subscriptions. The nine new videos are brief (2-5 minutes long) and may be found in the ProDemand Product Training Center. Topics range from how to navigate in specific modules inside ProDemand, to general information about the product and the support resources available from Mitchell 1.

In addition to the new videos, you’ll find a number of new enhancements in the latest release of ProDemand that improve the user experience and streamline your workflow:

  • Canadian Parts Prices – Users can now select parts pricing based on U.S. or Canadian currency. Canadian prices are presented as a completely independent set of pricing information, not a simple currency conversion.
  • Synonym Lookup in Estimator – The Estimator Guide Module search function has been improved with the addition of a thesaurus, allowing users to type the components into search without knowing the specific OEM term.
  • Delete Quote – Users have the ability to delete saved quotes to improve organization of their work order history.
  • Quote Date/Time Stamp – Quotes now show a date/time stamp when viewed on the screen and in the print preview.
  • Print from Quick Link – In the Quick Links menu on the right hand side, users can now print the tables of quick information including the Fluids Table and Tire Fitment Information.

Click here for more information on ProDemand.

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